CONTINUOUS IMPROVEMENT PHASE
The purpose of this section is to highlight the different phases in the life cycle of a re-engineering project. There are several phases in such a project:
- analysis phase
- solution design phase
- implementation phase
- steady state or continuous improvement phase
In the analysis phase the current (or "as is") set up (e.g. the services, processes, systems or practices) will be measured.
In the solution design phase a 'future case' solution that is different to the current set design will be created.
In the implementation phase the new techniques, ICT hardware & software, and business processes will be set up, tested and used.
This phase finishes when the implementation is commissioned . This is when the sponsor formally signs off the implementation as being both finished and of the required quality.
The Continuous Improvement Phase is the maintenance time of Change Management where steady and ongoing improvement is the goal.
Implementation and continuous improvement are distinct phases that typically require different:
- managers (i.e. first a project manager then a line manager)
- measurement and planning systems (i.e. project management then normal council management control procedures)
- targets and goals (e.g. 'get it working' versus 'get it working better')
The consequences of not having a Continuous Improvement Phase will be to:
- starve the department of resources needed in both phases, but which are taken away after the end of the implementation phase
- miss out on the performance and cost improvements that can always be realised with increasing process experience
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