First Mile Workshop (A SPRINT Phase II task)

Task Description

The First Mile Workshop is an optional task held near the start of a SPRINT project. Its purpose is to foster co-operation, at an early stage, between the BPR Project Team and the service users. It was developed as a way of engaging with users who may not be aware of how BPR can help them.

See Empowerment & Involvement

Whether to hold a First Mile Workshop, and its timing within a SPRINT project should be at the discretion of the lead BPR consultant for each project.

Task Implementation

The BPR team should facilitate this workshop, which should involve the senior user, and any practitioners who will be involved in the project. It is a forum for them to talk to each other, and should be open-ended and flexible.

The enthusiasm of the project sponsor (the senior user) should encourage the co-operation of practitioners and instil enthusiasm and a sense of ownership for the project.

See Sponsor

Because this is an informal meeting, there are no specific outcomes. However, it may be useful for the BPR consultant to produce a summary of the meeting.

The First Mile Workshop will help the BPR team to identify stakeholders in the project.