ABSTRACT (Phase II)
Phase II of a SPRINT project is about understanding process context.
The primary aims of Phase II are:
- to understand the business context in which the target process(es) operates by considering all relevant perspectives;
- to analyse the effectiveness and efficiency of current processes in this broader context and to generate preliminary ideas for process improvements (technical and organisational);
- to help develop the business vision on which the BPR proposals in Phase III will be founded.
The emphasis on understanding the business context is crucial. This emphasis forces the BPR team to stand back from the original remit which may focus narrowly on a particular process or processes. "Zooming out" in this way will assist in identifying and understanding the real business goals that are pertinent to the situation and will lead to the elaboration of more radical reengineering opportunities.
The steering group will have produced the terms of reference for the project, and identified the broad aims of the project and specific business areas to be targetted.
Six main tasks will then be carried out by the BPR team to realise the aims of Phase II:
- Identification of stakeholder groups and process settings
- Interviewing stakeholders
- Observation and analysis of current processes
- performance of a formal process mapping where appropriate
- Execution of a best practice study
- Performance of a Critical Goal Analysis (GCA)
The deliverable for Phase II will be a report summarising the results of the investigation. It will have the following sections:
- Initial scope: this will describe the starting remit of the BPR investigation. It will identify the initial target process(es) and any specific business objectives;
- Method: this will provide a simple summary of the conduct of the investigation, including a list of the stakeholder perspectives that were investigated, an indication of the particular individuals interviewed and of the observational work that was executed;
- Current Process Descriptions;
- Summary of benchmarking/best practice investigation;
- Critical Goal Analysis;
- Initial recommendations;
- An Appendix including interview summaries and observational notes.
Roles and responsibilities
The technical work in this phase will be primarily the responsibility of the BPR consultants who will carry out the bulk of the field work. The role of the other team members will be to contribute to the field work and to operate as reviewers.
The report should form the basis of the Phase II and Peer Review Workshops and lead directly to the radical process redesign of Phase III.
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