Initiating a Project
At the start of a SPRINT project, the following tasks need to be done:
- Set up a steering group for the project
- Set up a BPR project team
- Identify the scope of project ("terms of reference")
The Steering Group
The Steering Group should include the following roles:
- Head of service area(s) - director (or similar) of the service area affected by the BPR project. This person should be able to push through higher-level organisational change within the service area
- BPR project manager - where there are a number of BPR projects, the BPR project manager should be on each steering group
- Lead BPR consultant - the lead BPR consultant attached to the project (may be the same person as 2.)
- Head of Human Resources - either the HR manager or the person who is able to take on the HR role for the project (e.g. this may be the same person as 1.)
- Head of IT - the IT manager who is able to provide the necessary IT resources for the project
- 'Joined up services' manager(s) - this should be a person responsible for 'cross cutting' issues across the organisation, e.g. head of Information Society, director of Customer Services, head of marketing.
The steering group consists of high level leaders within the organisation able to drive the project and implement the required organisational change. This is likely to be a small, focused group it is important that those involved are able to provide the required time commitment - and that the steering group and its work are closely linked with the existing management framework.
BPR Project Team
The BPR Team is responsible for the day-to-day work of the project, for reporting back to the steering group, and for organising and co-ordinating the work schedule - including co-opting additional expertise where necessary.
The BPR team should include the following roles:
- Senior User - from the service area affected by the BPR work
- Lead BPR Consultant - the lead BPR consultant attached to the project should also be (one of) the project team's representatives on the steering group
- Other BPR Consultants - as necessary, given the scope of the project and resource availability. The BPR consultants will undertake the actual work in phase I and phase II.
- Practice Representative(s) - 'seconded' from the relevant business area
- Human Resource Expert - responsible for human resource issues
- IT Expert - responsible for IT issues
Effectively the project team has 2 roles:
- to manage the operational side of a BPR project
- to undertake the actual BPR work
Because a BPR project may include many component pieces of work, it is likely that certain project members will only undertake certain operational tasks. However all members of the BPR project team should be involved at some stage, and all should be kept informed of the project progress and participate in various 'landmark' components. (e.g. workshops.)
Clearly, a dedicated core of BPR experts will be able to bring their expertise from project to project, and a 'core team' should remain active throughout the project.
Identify Scope of Project ("Terms of Reference")
Your organisation is likely to already have procedures for initiating projects, and these "terms of reference" can be used for a SPRINT project. The difference being, that the terms of reference may only be a starting point, and in the course of the BPR work a "zooming out" might identify other areas that should be brought under the scope of the project.
Further information on the roles of both the Steering Group and the BPR Project Team, and on the scope of the project can be found in the users guide.
See Business Case
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