Associate Course Overview

The course provides delegates with the knowledge required to organise, plan and successfully implement projects using SPRINT whilst, at the same time, encouraging the appropriate use of other methods such as ‘Lean’, ‘Activity Based Costing’ and ‘Balanced Scorecard’.

The course is suitable for both beginners wishing to embark on a career in Business Process Re-engineering and for those people who already occupy senior management roles and want to broaden the awareness and understanding of radical approaches to sustainable improvement .

SPRINT is structured as a series of phases with specific tools and techniques deployed within each phase.  It is a tool-kit designed to be used flexibly and innovatively, rather than followed slavishly - users are encouraged to add items to suit individual projects or local preferences.  The phases are listed below, with simple overview bullet points outlining the content.

Phase I:  Initiation

• Obtaining a mandate for the project
• Identifying and engaging key stakeholders
• Setting up the steering group for the project
• Setting up the BPR project team for the project
• Identifying the scope of the project ("terms of reference")

Phase II:  Understanding Process Context

• Understanding the business context in which the target processes operate by considering all relevant perspectives
• Analysing the effectiveness and efficiency of current processes in this broader context, and identifying preliminary technical and organisational opportunities for process improvements
• Developing the business vision on which the BPR proposals in Phase II are founded.

Phase III:  Radical Process Redesign

• Developing the business vision in terms of key goals
  Critical reflection on re-engineering opportunities
  Development of a set of re-engineering proposals (including metrics for measuring business benefits). This information will be required within phase IV.

Phase IV:  Change Implementation

The aim of Phase IV is to implement, successfully, all the innovative ideas and redesigned systems into the day to day operations of the organisation, moving beyond the written word to actual implementation. However, delivering successful, permanent change is no science.  There are a variety of pitfalls that can lead to project failure.  SPRINT assumes that organisations already employ a Project Management method such as PRINCE2 and focuses the delegates on the capacity and capability of the organisation to respond to the need for change.

To increase the likelihood chances of successful implementation Phase IV provides a change management capability matrix consisting of nine change management components. Neglecting some components risks making the change project slower, harder, less timely, more costly, less sustainable, and much more stressful for all stakeholder groups.

Course Cost £375 inclusive of all materials and refreshments