SPRINT ListServer
Dear SPRINT colleague - Happy New Year! I'm writing to you as the Chairman of the SPRINT User Group Board to welcome you to the new listserver for the SPRINT community. Since its development at Salford City Council over 10 years ago, well over 1000 folk have been trained as SPRINT practitioners. Together with those who have otherwise registered an interest in SPRINT, we have 1800 or so email addresses in our database. This provides a formidable communal resource. Hence this listserver has been set up so that all can make use of it, to share experiences and assets, to let others know of developments in your locale, to seek help and so on. Sending a message to everyone on the list is easy - just send an email to the following address:
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General information about the mailing list (including how to unsubscribe) can be found at: Policy for the list will evolve - for the moment, posts will be moderated with a light touch, and we will see how things progress. So please post away!!! David Wastell Chair, SPRINT User Group Board and SPRINT co-founder, Professor of Information Systems Nottingham University Business School, UK
SPRINT hosts visitors from Brazil
The success of SPRINT was further evidenced this week, when we hosted two visitors from Brazil. Mr. Rubens Pereira (social scientist and team leader) and Professor José Lasmar Director General of the Agência Metropolitana of Minas Gerais, visited the Civic Centre on Tuesday 24th November as part of a European trip that saw them visit CLG and LGA in London and the Andalucian provincial government in Seville, Spain. The visit was organized by Mr Rogerio Pereira (Secretaria de Estado de Ciência, Tecnologia e Ensino Superior – SECTES) who said in his initial communication,
“I read many articles and information about SPRINT on your website and the Internet and was very impressed with the actions and progress made in the United Kingdom. I think we have much to learn from the successful experiences of SPRINT. There is concern in Minas Gerais's government to seek and build international cooperation agreements with organizations in the greater reference in the best practices for public administration such as SPRINT.”
Last Updated (Thursday, 26 November 2009 10:43)
Another Real Dilbert!
Thanks to Christopher Easton of Bury MBC for this (Names and organisation witheld to protect the innocent):-
Ops Mgr: Our call agents are not targeted to reduce call duration!
Analyst: But they've all just been given new targets to increase the number of calls taken per hour??
Ops Mgr: Yes they are targeted to increase the number of calls per hour, but I can assure you no one's targeted to reduce call duration!
Last Updated (Friday, 02 October 2009 10:30)
Ignorance is Bliss - Scientific ProofHave you long since belived that you are following rather dubious plans suggested by people who seem to have little or no idea that they are seriously off the mark? Do you wonder why so and so is in the position that (s)he is in? Then this article is for you!! There is a nice little scientific hypothesis that the more incompetent you are the less likely you are to recognise it!
Survey Data Preliminary ReportAs promised, we are publishing a preliminary, fairly crude analysis of the replies to the recent SPRINT survey. This is a sample from the returned data, which we will further analyse and report on fully over the next few days. The further analysis will include both data and graphs - to whet your appetite we have published some headline numbers today. Thanks very much for your help so far. Last Updated (Monday, 18 May 2009 09:16)
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